Revolutionise digital services for your teams and tenants by developing apps using a low-code platform that’s a perfect fit for housing providers. Access pre-built tenant relationship tools and case-management capabilities to provide services more efficiently and improve tenant experiences. Overcome budget limitations, outdated technology and resource shortages with tenant management software that drives impactful digital transformation.
Tenant Hub is a comprehensive low-code solution that accelerates digital transformation for housing providers. It offers full-stack case management, workflow automation and streamlined processes. What’s more, you get an array of pre-built specialised housing provider apps and can collaborate with a thriving developer community of your peers. Its user-friendly technology empowers users with efficient low-code development, enabling housing providers to develop new digital services or download and adapt templates.
Create friction-free digital processes and produce actionable insights. Integrate legacy applications and no longer rely on third-party vendors.
Our solutions work for everyone, from direct touch-points with tenants and front-line advisers to back-office operations.
Our powerful low-code platform gives you digital autonomy now and flexibility to adapt to future challenges.
Our solutions and growing community give you access to hundreds of pre-built applications and integrations – purpose-built for housing needs.
“Since implementing Tenant Hub, which has enabled us to build MyCairn, all cases are handled quicker. You can instantly see where a customer is in the journey. Pending cases, if carried over to the next day, can be easily picked up by the next available advisor, who is provided with the full case history and can quickly support them.”
Jenny Thorpe
Senior Advisor, Cairn Housing Association
With Tenant Hub, you can access pre-built apps, modules and widgets developed by Netcall and fellow community members — with more apps to come. Here’s a flavour of what’s available…
Anti-social behaviour management
Block inspection tools
Breach of tenancy
Property repairs
End of tenancy
Safeguarding
Payment support portal
Appointment management
Housing Associations are squeezed on budgets and under pressure to comply with stricter social housing regulations, providers need to tick all the boxes for efficiency, tenant experience and regulatory compliance. That means doing more with less. Enter intelligent automation.
Housing providers want their tenants to be safe, healthy and comfortable in their homes. To achieve this, they need to be proactive in managing and maintaining risk across their housing stock. And this includes damp and mould risk management.
Cairn were trying to tackle tenants’ growing needs to request a service or make a payment, at a time and using a method convenient to them. Disconnected back-office systems were holding Cairn back, and causing their team to use workarounds, which added additional complexity and often resulted in errors or stages being missed
Tenant expectations are evolving all the time. Tenants expect to engage online and Clyde Valley wanted to meet that demand by delivering self-service for key transactional services like complaints, enquiries, repairs and payments.
